Terms & Conditions


For the purpose of these terms & conditions the following words shall have the following meanings:

(a) “The Company” shall mean Heroes Maintenance Cleaning Specialists Ltd

(b) “The Customer” shall mean the person or organisation for whom instructed the Company to carry out works &/or supply materials.


1. A deposit of 60% by the Customer will be required before work commences.

2. Materials remain the property of the Company until invoice/s have been settled in full.

3. Estimates are valid for 1 month from the date noted on Estimate/s.

(i) Invoices issued must be paid within 7 days 

(ii) Clients must give a written message for alternative payment date.


4. Estimates for work not yet undertaken serve as a guideline only. Estimates may be subject to change. Any additional works are to be priced and agreed before that work commences.


5.Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate should not exceed the actual time taken by more than 20% but may be revised in the following circumstances:—

(i) if after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate.

(ii) if after submission of the estimate there is an increase in the price of materials.

(iii) if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared .
(iv) if after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.


6. Any relevant parking and Congestion Charges will be added to the final invoice.


7. All works carried out by the Company carry a one year guarantee.


8. All materials also carry a manufacture. 1 year guarantee


9. In the circumstance where an organisation has instructed works on behalf of their customer or client, the organisation is liable for all payments.


10. Time taken to collect, order and source materials is billable as per the Company's relevant hourly rates.


11. Invoices are due for payment as per the Due Date noted on the invoice. Any part of that invoice which remains unpaid past the Due Date shall carry interest at the rate of 8.5% until payment in full is received by the Company.  A £70 late payment compensation fee will also be added to any overdue Invoices.


12. Where a date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non delivery of materials.


13. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 1 month to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.


14. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer's warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:
(a) Subject to misuse or negligence.


(b) Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.

End of tenancy cleaning 

15. The Client accepts and understands that any complaint, poor service must be reported within 3 days from the service date. Failure to do so will entitle Client to no refunds or recovery cleanings.

16. Heroes Maintenance and Cleaning Specialists Ltd reserves the right not to return a cleaner more than once.  Any following visits will be charged.

17.Client or tenant must be present at all times during the recovery-clean.

18. Payments must be paid when the cleaning services have started,  the invoice will be sent a day before and paid through bank transfer




0208 2447 485

07711 932833

07711 979057


Hours of Operation

Mon - Fri: 9:30am - 5:30pm


Area of Service

All areas of London

©2020 Heroes Maintenance Cleaning Specialists Ltd

Company no: 11547814